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020 8690 4488

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Operations and Client Support Administrator


Closes: 15th April 2021
Location: Lewisham, London

Position: Operations and Client Support Administrator

Salary: £20,000-£30,000 salary (dependent on experience)

Benefits: 25 days holiday plus bank holidays, free flu vaccinations, access to our Reward Scheme, Employee Assistance Programme and Wellbeing Centre, opportunities to volunteer with the local community, charities and event days.

Why work for us?

We are an innovative and growing business with core family-based values. Join us to support out team in providing excellent cleaning and associated services to businesses across Central and Greater London. You will be welcomed into a friendly and professional team who are dedicated to giving excellent customer service and supporting each-others’ wellbeing. You will have access to a wide range of development opportunities to support you in achieving your full potential at work. If you are looking to join a diverse and caring work environment, we are right for you!

About the job

You will be responsible for supporting the Operations Team with administration duties to aid the smooth running of our cleaning contracts providing excellent customer service to our Clients, through ownership for their support requirements from Mobilisation to Contract end. You duties include but are not limited to:

  • To be responsible for the administration of and support to the Regular Cleaning operations teams
  • To respond to all enquiries efficiently and in a friendly, bright, positive manner
  • To liaise and support the Contract Managers daily to manage fleet, devices or devices that enable their role to be fulfilled

 

 

 

 

  • To maintain accurate information on the Regular Cleaning CCF’s, complete contract change forms, contract control forms, contract amendments, costing templates, the contract change log, specifications, internal and external credits
  • To send quotations at the request of Contract Managers and the Service Delivery Director
  • To book in window and periodic cleaning with the Clients Facilities Managers, as required

A full job description will be provided for shortlisted candidates

About you

We are looking for someone with:

  • High degree of customer service, confidentiality,  professionalism with the ability to communicate effectively in all mediums
  • Organised, methodical, proactive, problem solver with excellent time management
  • Proficient with Microsoft Office 365 package and SharePoint
  • Proficient knowledge of Excel with ability to organise, manipulate and present data
  • A high standard of verbal and written English (ESOL Level 2 or GCSE A to C grade)
  • Ability to communicate advice, instructions and information clearly and concisely
  • A collaborative individual who is friendly and an active part of the workspace
  • Previous customer service and administration experience is preferred but not essential

Interested? Please email your CV and Cover letter explaining why you are suitable for the role to josie.charles@regularcleaning.com

The deadlines for applications is Thursday 15th April