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020 8690 4488

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Client Support


Closes: 22nd February 2020
Location: Lewisham

About the job

You will be responsible for supporting the Operations department and the business function with administration duties to aid the smooth running of our cleaning contracts providing excellent customer service. Your duties will include, but are not limited to:

  • To respond to telephone calls, emails, or instructions concerning the Regular Cleaning portfolio in accordance with company procedures
  • To deal with incoming emails efficiently and advise the sender of the proposed action
  • To record and follow up any issues that may arise on the Regular Cleaning portfolio eg invoice queries, stock co-ordination, amendments to cleaning specifications, subcontracted services, cleaning standards etc
  • To maintain accurate information on the Regular Cleaning CCF’s, complete contract change forms, contract control forms, contract amendments, costing templates, the contract change log, specifications, internal and external credits
  • To manage consumables including placing orders and reconciling budgets
  • To arrange for engineers to attend properties to fix and service machinery
  • To send quotations at the request of Contract Managers and the Window Cleaning and Specialist Cleaning Operations Manager
  • To book in window and periodic cleaning with the Facilities Managers, as required

A full job description will be provided for shortlisted candidates

 

Job details & Benefits:

£22,000-£24,000 salary (Monday to Friday 9am-5pm 35 hours)

  • 25 days holiday plus bank holidays
  • Free flu vaccinations
  • Access to our Reward Scheme and our Employee Assistance Programme and Wellbeing Centre
  • Excellent development opportunities
  • Opportunity to volunteer with the local community

About you

We are looking for someone with strong experience within a customer service environment. You will need to be organised, methodical and pro-active with excellent time management skills. An individual with an exceptional level of accuracy and attention to detail. You will need the ability to communicate information clearly and concisely both verbally and in writing whilst maintaining professionalism and confidentiality. You will need to be proficient in Microsoft Office package and have experience working within administration. For this role you will need to have a friendly and confident telephone manner and a high standard of verbal and written English.

 

Are you interested? Please get in touch by emailing josie.charles@regularcleaning.com with a covering letter and your CV – the position is available immediately