Paula’s Success At Regular Cleaning

11 September 2017

paula-case-study

We put our people first – we focus on training, staff welfare, staff retention and motivation. 

Our employee, Paula is one of our Star Supervisors. Paula is from Colombia and came to the UK 8 years ago. She has spent 5 of those years with us at Regular Cleaning.

Her first job role was as a Cleaning Operative in Canary Wharf. It didn’t take long for us to see Paula’s hard work and determination. She was quickly promoted to a Supervisor, even though she had limited English skills at that time. Even though Paula didn’t study English professionally, she has become a fluent English speaker. Her determination for learning a new language and motivation to develop her career resulted in Paula learning quickly and efficiently.

In 2012, Paula started to work as a Supervisor for one of our prestigious clients in the City of London. Paula was in charge of 13 people whilst only working 3 hours per day. In 2013, her hours increased and the following year, from recommendation from our client, Paula was awarded a full-time job as a daily janitor at the site.

In 2016, she received wonderful feedback from the client and her contract manager. As a result of that her position upgraded to Supervisor and she is now in charge of 17 people.

This year Paula was offered to take part in an ILM Leadership and Management Level 3 course. The course will teach Paula different tools to motivate and manage a team, solve problems and plan changes in the workplace. She gets professional help from her assessor who supports her in every step of the program, whether it is a one to one session, a workshop or an assessment. 

Paula faces a couple of challenges from working Full Time and carrying out her studies. Firstly studying in a language, which isn’t your first language is challenging and requires Paula to seek additional support from the assessor. Secondly, Paula has to manage her time efficiently to ensure she is fulfilling her job role and keeping on track with her course.

With no doubt, the ILM Leadership and Management course will give Paula more tools to develop her career. Her aim is to continue onto Level 5 and apply for a Management position at Regular Cleaning. We wish Paula every success and we support her in her development within the company.

At Regular Cleaning, we truly care about our employees and we always put our people first. Whether it is personal or professional, our L&D and HR Team are always here to help and support our employees!

If you would like to join our team, check out our current vacancies

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What do our clients say?

“Regular Cleaning are one of the most professional, people oriented companies I have ever had a pleasure to work with. They really care about the people who work for them and the people they work with. As a company they are always looking at ways to not only improve themselves as a business but also innovate in order to provide ongoing value for money for their clients. Thank you for all that you do.”

“We have always had a one-team approach, they completely align with our standards, values and environmental initiatives and I would personally recommend them, to any FM team looking for a quality service, dedication, honesty and value for money.”

“Regular Cleaning are a professional family orientated business. They are always there when you need them and always give you a personalised service.”

“The speed at which you address concerns is second to none.”

“Throughout my experience of working with Regular Cleaning, I have always found them to be highly professional, dedicated, approachable and responsive to any requests that we make.”

“I cannot fault this company who has on so many occasions surpassed themselves and I do not hesitate in recommending them.”

“I’ve really enjoyed our partnership with Regular Cleaning, their enthusiasm and energy are inspiring!”

“Following the recent procurement exercise there was some trepidation that standards onsite would drop, however this has certainly not been the case. You have proved to be efficient, reliable and always willing to offer positive alternatives to existing issues or current working practices. We are extremely pleased to have you onsite and are glad we have been partnered with you.”

“We can’t thank Regular Cleaning enough for their support. It has made me very proud to be a part of the local Catford community, and in a time that can often leave people feeling stressed or saddened, has provided some much needed positivity.”

“The enthusiasm for training and development within Regular at all levels is very noticeable, real, and contagious.”

“A company that cares. Your approach is welcomed and I’m glad we work with you.”