Creating Better Places

The service you experience every day is delivered by people who know your space, understand your expectations, and take pride in getting the details right.

That’s why listening to our colleagues and acting on what they tell us, remains a priority. Over the past year, colleague feedback has directly shaped a refreshed benefits package focused on practical support, including quicker access to medical advice, 24/7 confidential wellbeing and counselling services, and greater flexibility around pay.

By responding to what genuinely matters to our people, we retain experienced teams, reduce disruption, and protect the consistency and care that define the service delivered within your space.

In July 2025, we brought colleagues, clients, and service partners together for our Annual Business Showcase & Awards — reflecting on the people, relationships, and values that sit at the heart of Regular Cleaning.

The awards recognised individuals and teams whose actions reflect those values in practice, celebrating the collective effort that shapes our culture and how we support one another every day.

Alongside celebrating achievements, we also pledged to give back in a meaningful, measurable way. For every event attendee, a TOTM period care box was donated to St Mungo’s, our long-standing charity partner.

We believe inclusive workplaces are built through listening, learning, and engaging with the communities our people are part of. This commitment shapes how our teams operate across a wide range of environments and the people they interact with each day.

Our Inclusive Employers Bronze accreditation provides an external benchmark and a clear roadmap for progress, helping us embed inclusion more deeply across the business and measure how it shows up in practice.

“We were particularly impressed by your role as an industry advocate, consistently leveraging social media and internal communications to highlight your ongoing efforts and participation in relevant events. This visibility reinforces your position as a role model within your sector.” – Inclusive Employers

That work is strengthened through our relationship with SE London Pride, bringing local insight and lived experience into how inclusion shows up across our teams and the communities they work within.

This has included a PRIDE roundtable and a Black History Month workshop, with further sessions planned, including religion and belief — ensuring inclusion continues to develop alongside the needs of our people and the environments they work within.

This approach is backed by sustained investment, with 10% of our profit reinvested directly into our colleagues each year, supporting development, wellbeing, and inclusive practice in action.

Giving back to our communities has long been part of who we are. We believe the actions taken together — across our clients, colleagues, and partners — have the power to make a genuine difference.

Our work with St Mungo’s has moved forward this year with a stronger focus on routes into employment, building on an established relationship to create opportunities that support longer-term stability, alongside ongoing volunteering, and practical support.

Across the wider business, we’ve continued activity focused on access to work, wellbeing, and inclusion. This includes employment pathways and early careers support through Circle Collective, our third year contributing to research with Alzheimer’s Society, and ongoing initiatives with TOTM and Gloji to support dignity, wellbeing, and awareness in the workplace.

Teams have also taken part in community and environmental activity through organisations such as Thames21 and Lewisham Local, staying connected to the local environments and neighbourhoods linked to the places we support.

We’re a Made Blue Ambassador, which means clean water impact is built into the way your cleaning is delivered — linking the work happening within your space, along with the products and equipment in place, to safe drinking water for communities that need it most. You’ll receive a certificate confirming the impact generated through our partnership.

The projects supported are designed for long-term change — from solar-powered water points and school kiosks to training communities to maintain and expand access over time. We’ll be sharing a follow-up update on the specific projects supported, so you can see exactly where this impact is being delivered. 

We began our sustainability journey in 2021 by taking a clear decision to properly understand our carbon emissions, risks, and opportunities — guided by the values we stand by.

As our business has grown, and as our knowledge, data, and engagement have deepened, so too has our understanding of what meaningful action looks like in practice. We initially aligned with Planet Mark’s Zero by 30 programme, and as both our insight across Scope 3 and Planet Mark’s Net Zero Certification Programme evolved, we moved with that learning — becoming ‘Net Zero Committed‘ and restating our long-term ambition to 2040 to reflect a more realistic and credible pathway.

Alongside this, we’ve continued to strengthen how we measure and report on carbon, with quarterly reporting supporting more detailed, informed conversations with you around emissions data, progress, and reduction opportunities as priorities continue to evolve.

Today, sustainability is embedded across our leadership, operations, and procurement, with a focus on transparency, collaboration, and making impact where it’s genuinely possible.